After my previous post explaining how I got to my current job, I thought I would follow it up by talking about my new job at Primark, including my roles and what I like/dislike about it.
My official contracted job role in Primark is that I am a customer service representative. I was surprised that they put me there to be honest as I have never had any retail experience beforehand but after trying many different roles in the store during overtime, I definitely know that that’s where “I belong.”
My roles in customer service are quite vast actually. We have lots of small tasks to do, but we always have to do them simultaneously so when there’s a queue forming and we’re busy, it can end up being quite challenging. Our tasks are as follows:
Exchanges with receipt
Exchanges without receipt
Hanging or folding all clothing we receive
Putting all other items in 25 different categories
Answering the phone and receiving instore and out-of-store calls
Making all the tannoy announcements
Going to the stock room and doing price enquiries
Arriving an hour early on Sunday’s at clearing the rails on the shop floor
In charge of lost property
In charge of staff purchases
In charge of donating things to charity or deciding whether they need to be disposed of
*Just realised that looks like a Christmas tree shape*
As you can see, we really are kept on our toes. It can be stressful but there’s always something to be done and there’s never a dull moment. I also like it for the fact that I can talk to customers or more colleague as we go. Often in department work, you’re given a whole section by yourself and you spend the whole shift sorting or folding clothes with little interaction whereas, in customer service, we can hang clothes up and sort items while having a good little gossip or chat!
Don’t get me wrong though, there are some definite disadvantages. We can often get displeased customers, impatient customers, or some customers that aren’t considerate of the queue forming behind us and kick up an unneeded fuss. Oh, and we the departments certainly don’t hesitate when phoning us to do tannoys!
With that being said, I have done a lot of overtime this month, in all different areas of the store, but I’m sure that customer service is the place for me. I love interacting with customers and the challenge of multitasking combined with a good bit of socialising!
Do you enjoy your job? What does yours entail?
The Frugal Frenchie x