Talking about my job at Primark

After my previous post explaining how I got to my current job, I thought I would follow it up by talking about my new job at Primark, including my roles and what I like/dislike about it.

Talking about my job at Primark

My official contracted job role in Primark is that I am a customer service representative. I was surprised that they put me there to be honest as I have never had any retail experience beforehand but after trying many different roles in the store during overtime, I definitely know that that’s where “I belong.”

My roles in customer service are quite vast actually. We have lots of small tasks to do, but we always have to do them simultaneously so when there’s a queue forming and we’re busy, it can end up being quite challenging. Our tasks are as follows:

Returning items

Exchanges with receipt

Exchanges without receipt

Hanging or folding all clothing we receive

Putting all other items in 25 different categories

Answering the phone and receiving instore and out-of-store calls

Making all the tannoy announcements

Going to the stock room and doing price enquiries

Arriving an hour early on Sunday’s at clearing the rails on the shop floor

In charge of lost property

In charge of staff purchases

In charge of donating things to charity or deciding whether they need to be disposed of

*Just realised that looks like a Christmas tree shape*

Talking about my job at Primark

As you can see, we really are kept on our toes. It can be stressful but there’s always something to be done and there’s never a dull moment. I also like it for the fact that I can talk to customers or more colleague as we go. Often in department work, you’re given a whole section by yourself and you spend the whole shift sorting or folding clothes with little interaction whereas, in customer service, we can hang clothes up and sort items while having a good little gossip or chat!

Don’t get me wrong though, there are some definite disadvantages. We can often get displeased customers, impatient customers, or some customers that aren’t considerate of the queue forming behind us and kick up an unneeded fuss. Oh, and we the departments certainly don’t hesitate when phoning us to do tannoys!

With that being said, I have done a lot of overtime this month, in all different areas of the store, but I’m sure that customer service is the place for me. I love interacting with customers and the challenge of multitasking combined with a good bit of socialising!

Do you enjoy your job? What does yours entail?

The Frugal Frenchie x

How I got my current job

I am so excited to announce that I have a new job! For most of you, this won’t be news to your ears, but I thought I’d talk a little bit about the journey and how I got to my current job!

How I got my current job

For those who haven’t known me long enough, I used to work in a company called Explore Learning, which was a tuition service offering English, Maths and other help to children from 4-14 years old. Although I never disliked it, I felt that it wasn’t possible to continue to teach once I left the UK to study abroad in the Netherlands. They did offer me a holiday contract, which I accepted, but there was actually never enough time to go back. This meant that in June 2017, we mutually decided that it would be a good idea to end my contract.

My plans by that time had started to change, however. I had applied for UCAS and I was in the process of writing my personal statement for a year 2 transfer back to the UK. A month and a bit later, I found out that I got accepted into year 2 of my hometown university, Bournemouth. I was very excited and took it as a sign of fate as other universities either hadn’t got back to me in time or didn’t accept me. Coming back to my hometown means that a lot more opportunities were open up to me; one of them being a new job.

My first point of call was Primark. I’m not sure why maybe I just had a good feeling about it from the start? Maybe I fancied starting something new without realising? I’m not sure, but I went straight to their vacancy website before attempting anything else. I have experience with Primark in the past actually, but not a good one. In 2015, I applied in October for a retail assistant position in the hopes they’d employ me as a Christmas temp (I thought I’d give them time to consider aha). Anyway, they came back to me in January saying that they didn’t need me- which was no surprise by then!

As a result, I had no real expectations when I applied this year, but boy they’ve upped their game! They replied to me in less than 24 hours and I had an interview three days later. From there, I had my induction the next day and by a week after my initial interview, I had already done two shifts! It was so impressive and it all moved so quickly, I think they were extremely professional and I’m thrilled to be there! (And yes, I still stand by this two months later)!

How did you get to your current job? Or are you thinking of changing jobs? Let me know as it’s always an interesting topic!

The Frugal Frenchie x